THE WORK-FROM-HOME
CONTACT CENTRE SPECIALISTS
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JOB OPPORTUNITIES HERE
NEW eBOOK
Managing contact centre homeworkers
- 20 quick tips
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GET YOUR PEOPLE WORKING SUCCESSFULLY
FROM HOME WITH CLOUDWORKS
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TECHNOLOGY ECOSYSTEM HERE
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THE NEW HOMEWORKING OPPORTUNITY
of contact centres were mainly work-from-home during the Covid-19 crisis
1
of homeworkers enjoy a better work-life-balance
2
of contact centres that introduced homeworking due to Covid-19 now see it as a long term strategy
3
WHERE WE CAN HELP
Contact centres say social distancing and staggered rotas will be reality for all in 2021
4
47% of contact centre professionals say Pastoral Care and Motivation/Productivity are their biggest homeworking challenges
5
57% of organisations have enhanced their IT, or Information Security, to enable HomeAgent working
6
OUR SERVICES AND TECHNOLOGY
BUSINESS PROCESS
OUTSOURCING
16 years’ experience
Over 1000 advisors
100% home-based
Proven results
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HOMEWORKING CONSULTANCY &
BEST PRACTICE ADVICE
Strategic work-from-home framework
Assessment and benchmarking
‘Route to green’ change recommendations
Operating model creation and implementation support
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TECH PLATFORM
(For your people and ours)
Complete work-from-home Ecosystem
Remote talent acquisition
Remote WFM
Unified collaboration workspace
Security framework
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Latest News
AWARD-WINNING
OUTSOURCED
CONTACT CENTRE
HOMEWORKING
PROGRAMME
INNOVATION AND
TRANSFORMATION
PEOPLE
ENGAGEMENT
TECHNOLOGY
INNOVATION