HOME AND HYBRID WORKING: THE NEW WORLD OF WORK

Percentage icon (66%)

of contact centres believe that 50% or more of their advisers will be working from home (at least part of the time) by the end of 2023

Percentage icon (74%)

of Agents/Advisers say that their employer allows them to work flexibly so they can enjoy a better work-life balance

Percentage icon (66%)

of contact centres say that Communicating Effectively is a key hybrid working issue

WHERE WE CAN HELP

Around half of UK businesses are experiencing a shortage of workers

45% of people would consider changing jobs if they were asked to return to the office full-time

72% of contact centres cite Happier and More Productive Employees as a key benefit of hybrid working

OUR SERVICES AND TECHNOLOGY

BUSINESS PROCESS
OUTSOURCING
  • 19 years’ experience
  • Over 1400 advisors
  • 100% home-based
  • Proven results
More...
HOMEWORKING CONSULTANCY &
BEST PRACTICE ADVICE
  • Strategic work-from-home framework
  • Assessment and benchmarking
  • ‘Route to green’ change recommendations
  • Operating model creation and implementation support
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TECH PLATFORM
(For your people and ours)
  • Complete work-from-home Ecosystem
  • Remote talent acquisition
  • Remote WFM
  • Unified collaboration workspace
  • Security framework
More...

Latest News

AWARD-WINNING

Sensée win the Outsource Contact Centre of the Year - Gold Winner
OUTSOURCED
CONTACT CENTRE
Sensée win European Contact Centre & Customer Service Award 2020 - Silver Winner
HOMEWORKING
PROGRAMME
Sensée win the Innovation and Transformation Award 2021
INNOVATION AND
TRANSFORMATION
Sensée win the Welsh Contact Centre Award for People Engagement 2020 - Gold Winner
PEOPLE
ENGAGEMENT
Sensée win the UK National Innovation Award 2021 for Technology Innovation
TECHNOLOGY
INNOVATION