THE NEW HOMEWORKING OPPORTUNITY

Percentage icon (82%)

of contact centres were mainly work-from-home during the Covid-19 crisis 1

Percentage icon (74%)

of homeworkers enjoy a better work-life-balance 2

Percentage icon (47%)

of contact centres that introduced homeworking due to Covid-19 now see it as a long term strategy 3

WHERE WE CAN HELP

Contact centres say social distancing and staggered rotas will be reality for all in 2021 4

47% of contact centre professionals say Pastoral Care and Motivation/Productivity are their biggest homeworking challenges 5

57% of organisations have enhanced their IT, or Information Security, to enable HomeAgent working 6

OUR SERVICES AND TECHNOLOGY

BUSINESS PROCESS
OUTSOURCING
  • 16 years’ experience
  • Over 1000 advisors
  • 100% home-based
  • Proven results
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HOMEWORKING CONSULTANCY &
BEST PRACTICE ADVICE
  • Strategic work-from-home framework
  • Assessment and benchmarking
  • ‘Route to green’ change recommendations
  • Operating model creation and implementation support
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TECH PLATFORM
(For your people and ours)
  • Complete work-from-home Ecosystem
  • Remote talent acquisition
  • Remote WFM
  • Unified collaboration workspace
  • Security framework
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LATEST NEWS

Smiling homeworker with headset

Work-from-home to be part of the new normal for over 50% of UK contact centres

UKCFF logo with The 2020 UK HomeAgent Survey

74% of contact centre employees who homework have a better work-life-balance says new survey

Laughing homeworker with headset

Sensée creates strategic framework for successful homeworking

  • 1 Source: ContactBabel 2020
  • 2 Source: UK HomeAgent Survey 2020
  • 3 Source: Sensée webinar polls, Apr-June 2020
  • 4 Source: Sensée webinar polls, Apr-June 2020
  • 5 Source: SWCCF/CNW ‘Contact Centre Post Lockdown' survey 2020
  • 6 Source: UK HomeAgent Survey 2020