THE NEW HOMEWORKING OPPORTUNITY

Percentage icon (82%)

of contact centres were mainly work-from-home during the Covid-19 crisis 1

Percentage icon (74%)

of homeworkers enjoy a better work-life-balance 2

Percentage icon (47%)

of contact centres that introduced homeworking due to Covid-19 now see it as a long term strategy 3

WHERE WE CAN HELP

Contact centres say social distancing and staggered rotas will be reality for all in 2021 4

47% of contact centre professionals say Pastoral Care and Motivation/Productivity are their biggest homeworking challenges 5

57% of organisations have enhanced their IT, or Information Security, to enable HomeAgent working 6

OUR SERVICES AND TECHNOLOGY

BUSINESS PROCESS
OUTSOURCING
  • 16 years’ experience
  • Over 1000 advisors
  • 100% home-based
  • Proven results
HOMEWORKING CONSULTANCY &
BEST PRACTICE ADVICE
  • Strategic work-from-home framework
  • Assessment and benchmarking
  • ‘Route to green’ change recommendations
  • Operating model creation and implementation support
TECH PLATFORM
(For your people and ours)
  • Complete work-from-home Ecosystem
  • Remote talent acquisition
  • Remote WFM
  • Unified collaboration workspace
  • Security framework

Latest News

AWARD-WINNING

Sensée win the Outsource Contact Centre of the Year - Gold Winner
OUTSOURCED
CONTACT CENTRE
Sensée win European Contact Centre & Customer Service Award 2020 - Silver Winner
HOMEWORKING
PROGRAMME
Sensée win the Innovation and Transformation Award 2021
INNOVATION AND
TRANSFORMATION
Sensée win the Welsh Contact Centre Award for People Engagement 2020 - Gold Winner
PEOPLE
ENGAGEMENT
Sensée win the UK National Innovation Award 2021 for Technology Innovation
TECHNOLOGY
INNOVATION