SCALABLE CLOUD PLATFORM TO
MAKE HOMEWORKING EASY

TECHNOLOGY PLATFORM

We’ve been the leading home working only customer service provider in the UK for over 10 years, and we’re happy to share our knowledge and best practices:

ASSETS

Remote recruitment & training:
Remote Agent recruitment
System diagnostics
eLearning
Virtual classroom training

SAFE OS

BYOD and BYOC:
Desktop controls
RT monitoring
Triggers & Alerts
Killswitch

TEAM TONIC

Micro-Staffing & Self-Rostering:
Remote team management
Monitor & coach
Track activity & schedule agents
LiveDesk virtual workplace

LIVE-DESK

eCollaboration & Management:
Remote team management
Monitor & coach
Track activity & schedule agents
LiveDesk virtual workplace

PROVEN BUSINESS BENEFITS

+18%

BETTER CSAT and NPS

-24%

LESS COST

16%

INCREASED SALES

-90%

LOWER CARBON FOOTPRINT