Our home based advisors provide
brilliant service for leading brands

Customer service with a difference

We help leading UK brands — including Aviva, RAC and Eurostar — stand out from the crowd.

We’re different because our customer service advisors work from home. We think it’s a better way.

It means we can employ the best people no matter where they live. And less time, as well as energy, is wasted commuting.

Our advisors also like that there’s flexibility when it comes to when to work. It’s something that enables us to be there just when you need us most as well.

Lastly, working from home makes us happier. And because we're happier your customers will be too.

+18%

CSAT

-24%

COSTS

16 X

MORE AGILE

-90%

CARBON FOOTPRINT

OMNICHANNEL — 24 X 7 X 365

Whether it’s a call, email, webchat, text or even a social media post — we’re there to help 24 x 7 x 365.

PHONE

EMAIL

WEBCHAT

SMS TEXT

SOCIAL

RAC Logo
General Accident Logo
Aviva Logo
Eurostar Logo
Photobox Logo

Our operation in a nutshell

700+ fully employed home based
advisors across the UK
(no 'gig' or zero hour contracts)
100K inbound calls, 50K emails,
30K webchat and Social Media
queries per week
100% remote - unique tech platform
enables recruitment, development
and management
Financial Conduct Authority (FCA)
authorised and regulated*
ISO 27001 Accredited
Every advisor is dedicated
to a single brand
70 support and management staff
(also home based)
Multi Award winning customer service
Omnichannel 24 x 7 x 365
Leading brand clients from
Healthcare, Financial services, Travel,
Retail and Entertainment
Reduced cost, increased sales,
better CSAT and lower carbon
footprint
*Sensée Financial Services Limited