We’re different because our customer service advisors work from home. We think it’s a better way.
It means we can employ the best people no matter where they live. And less time, as well as energy, is wasted commuting.
Our advisors also like that there’s flexibility when it comes to when to work. It’s something that enables us to be there just when you need us most as well.
Lastly, working from home makes us happier. And because we're happier your customers will be too.
Whether it’s a call, email, webchat, text or even a social media post — we’re there to help 24 x 7 x 365.
"I haven’t come across another outsourcer than can provide services to this level and bring the same degree of competence and speed of deployment. In my view, Sensée is the clear market leader."
Chris Nobbs, Head of Contact Centres, Aviva
"Homeworking really works for us. From accessing the right talent to serve our customer base to unlocking the agility we need to keep pace in our high growth environment, Sensée has helped us rise to the challenge each and every time."
Sam Martin, Business Operations Manager
"Sensée set themselves very high standards and do everything in their power to meet them. The team has given us so much confidence that we trust them to deliver for us, with never any need to micro-manage."
Helen Ellis, Head of Global Customer Services
"As a travel business, we are often confronted with unforeseen circumstances which affect our customers’ arrangements. When this happens, we need to act quickly and deal with their enquiries with consistency and the upmost professionalism. "
Simon Shaw, Operations Director